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Support

Trouble watching the LiveStream Training sessions?

  1. Go to https://new.livestream.com/AwakenIntoAction/now (the live event is over)
  2. Click on the play button on the video at the top of the page
  3. If you can see and hear the video playing you are all set for the Awaken into Action
  4. If you cannot see or hear the videos go to http://get.adobe.com/flashplayer/ and follow the instructions to update your Adobe flash player (you need to do this in an internet browser other than Chrome. If you use Chrome update your Chrome)
  5. If you still cannot see or hear the videos on the channel page go to www.java.com and download and install the latest version of Java onto your computer (again, please don’t do this with Chrome)
  6. Update your internet browser to the latest version (type your browser name into google to search for updates)
  7. Restart your computer and try watching the video again.
  8. If the troubleshooting steps don’t help contact us here (or send an email to participants@awakenintoaction.com) with a description of what isn’t working and any error messages you may have received. Though we won’t be able to help you while we’re broadcasting live, our team will do our best to help you get everything working for the next time.
  9. If you just can’t make it work and have to miss the live session, don’t despair.  You can still watch the replays for free for 48 – 72 hours at www.awakenintoaction.com/event-details

How to chat with fellow participants:

How to sign up for chat before the event (Recommended)

We HIGHLY recommend that you sign up for the chat before the event. To do this follow these instructions:

  • Go to new.livestream.com
  • In the top right corner click on “Sign Up”
  • You can choose to “Join with Facebook” or “Join with Email”

To Join with Facebook:

  1. Make sure you are logged into your Facebook account
  2. Click on “Join with Facebook” button
  3. If necessary enter your email and password for your Facebook account
  4. A new window will pop up, click on “Okay”
  5. A new window will appear asking for a password. Enter your Facebook password or create a new password.
  6. Write your password down somewhere safe.
  7. On January 5th go to new.livestream.com/AwakenIntoAction/now
  8. To the right of the video screen you will see a box that says “Chat with”
  9. Click on this box with your mouse
  10. Type “Hello” and hit enter
  11. A new window may pop up, click on “Login”
  12. Enter your information
  13. Start chatting.

To Join with Email:

  1. Click on “Join with Email”
  2. Enter your email address
  3. Click on “Create Account”
  4. Click on “OK”
  5. Go to your email inbox and open the email from Livestream
  6. Click on “Create Account”
  7. Fill in your name and password
  8. Click on “Create Account”
  9. Write your email address and password somewhere safe.
  10. On January 5th go to new.livestream.com/AwakenIntoAction/now
  11. To the right of the video screen you will see a box that says “Chat with”
  12. Click on this box with your mouse
  13. Type “Hello” and hit enter
  14. A new window may pop up, click on “Login”
  15. Enter your information
  16. Start chatting.

How to sign up for the chat during the event (if you absolutely can’t do it ahead of time)

During a live broadcast follow these instructions:

  1. To the right of the video screen you will see a white box that says “Chat with”
  2. Click in this box with your mouse.
  3. Type “Hello” and hit enter
  4. A new window will pop up asking you to “Join with Facebook” or “Join with Email”

To Join with Facebook (easiest option):

  1. Make sure you are logged into your facebook account
  2. Click on “Join with Facebook” button
  3. If necessary enter your email and password for your Facebook account
  4. A new window will pop up, click on “Okay”
  5. A new window will appear asking for a password. Enter your facebook password or create a new password.
  6. Type new.livestream.com/AwakenIntoAction/now into your browser to return to the event page
  7. Start Chatting.

To Join with Email:

  1. Click on “Join with Email”
  2. Enter your email address
  3. Click on “Create Account”
  4. Click on “OK”
  5. Go to your email inbox and open the email from Livestream
  6. Click on “Create Account”
  7. Fill in your name and password
  8. Click on “Create Account”
  9. Return to new.livestream.com/AwakenIntoAction/now (you may have to refresh the page)
  10. Begin chatting